SachDesk builds Samvaads
Support that keeps up with your customers.
Samvaads puts every conversation, ticket, customer record, journey, and campaign in one workspace, with AI that helps your team instead of replacing it. Sign up or book a walkthrough here; we set up your workspace on samvaads.com.
Inbox. Every channel in one shared inbox — WhatsApp, Instagram, email, SMS, and voice.
See Samvaads in under two minutes
A narrated walkthrough of the inbox, tickets, journeys, AI agents, and everything else — no sign-up required.
One product, four jobs
Most teams end up with a helpdesk, a CRM, a marketing tool, and something for AI. Samvaads is all four, which is why the customer record and the conversation never drift apart.
Do the work
A shared inbox across every channel, tickets with owners and SLA clocks, a knowledge base, and dashboards that show where the queue actually stands.
Inbox and ticketsKnow the customer
Contacts that hold every channel identity a person uses, accounts for the businesses behind them, and segments that keep themselves up to date.
Contacts and accountsKeep in touch
Customer journeys that run on events and store activity, plus campaigns for WhatsApp, SMS, and email with a builder your marketing team can use.
Journeys and campaignsAdd the AI
Copilot drafts and summarizes for the agent. AI agents you design on a canvas reply to customers themselves, then hand back to a human.
Copilot and AI agentsEvery channel, one queue
WhatsApp, Instagram, Messenger, Telegram, SMS, email, the website widget, and phone calls arrive in the same place, with the whole history attached. If a channel is missing, you can connect it yourself.
- Assign, filter, and watch the team queue rather than a personal inbox
- Turn any conversation into a ticket without losing the messages
- Calls, comments, and DMs sit beside each other, not in separate tools
The follow-up runs itself
Journeys follow the customer rather than the ticket. Draw the flow once, publish it, and contacts enter on a store event, an API call, or something they did in Samvaads.
- Waits, branches, and sends on a visual canvas
- Triggered by Shopify and WooCommerce events, your own API, or activity in the product
- Enrollment and per-step performance you can watch before you scale it up
Two kinds of AI, and the difference matters
Copilot helps the person replying: summaries, drafts, and answers from your knowledge base, none of it sent until someone sends it. AI agents talk to customers directly, on the channels you publish them to.
- Both are grounded in your knowledge base, not the open web
- Agents are versioned, simulated, and published, so channels only run what you approved
- Every agent has a handoff step that carries a summary to the human who takes over
It fits the way you already work
Install apps from the marketplace or build private ones. Define your own records. Reach the whole thing from your own systems through the external API, webhooks, or the Samvaad MCP server.
- Apps get their own panel beside the ticket or conversation
- Custom entities for orders, devices, subscriptions, or whatever you track
- MCP means Claude, Cursor, and similar clients can work in your desk
Ready to see it with your channels?
Sign up and we will reach out to set up your workspace, or book a walkthrough first. Both live here on sachdesk.com.